You can check the status of your order at any time by entering the "ORDERS" section, after logging in to your account. If you are not registered on tezenismalta.com, you can directly access the Follow your order/return page. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "TRACK DELIVERY" section.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from "Follow your order/return" within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.

The cost of the standard delivery is €5 and is free for orders over €40. Fastdrop is the courier for your delivery.

If you place your order before 22:00 and so long as the item is in stock locally your order will be delivered within 2 working days if to Malta (Gozo takes a few days longer usually).

Should an item not be available locally this will mean that it is on its way to Malta to us and the item will be reserved for you; in these occasions it may therefore take a little while longer to deliver.

Should this be the case you will be contacted by one of team and you may cancel or amend your order accordingly. 

All returns and exchanges may be currently done through our stores.  

The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you will deliver the returned products to the courier or to a pick up point. The time it takes to see the refund appear in your account may depend on your credit or debit card company.

You can buy an e-Gift Card following this link.

You can always contact us via phone, facebook chat, or by writing to accounts@rubiconmalta.com.

Customer Service is active from Monday to Saturday from 08:00 to 20:00 all year long except public holidays.